Privacy Policy

Please read the following Privacy Policy carefully. By using any of our services, you consent to the collection, use and disclosure of your information as described below. If you do not agree with this policy, please do not use any of our services. Therefore, we only retain personal data for the last 12 months.

It should be noted that we use this information essentially for the brand's communication with the Customer as well as in compliance with any applicable legal obligations in order to protect or defend the services provided, rights and duties of both parties involved.

Ourivesaria Santos therefore guarantees confidentiality and undertakes to maintain the privacy of all information provided by the User. This policy is related to personal data collected by the website, in accordance with the Personal Data Protection Law and other applicable legislation.

Personal data means any and all information provided by the user, with the user's prior authorization, of some basic contact details, for example, related to order information, account or technical support. Specifically, personal data may include information related to name, address, date of birth, tax identification number, email address, mobile phone number and payment details. On the other hand, items that the customer views and/or adds to their cart, wish list, messages sent to customer support, among others, may also be included.

Therefore, this type of policy is essential for the smooth running of the online store, in terms of helping to quickly resolve technical problems, possible complaints, purely commercial issues, order and shipping processing and, finally, in the brand's entire marketing and communication strategy.

We request express and legible consent before using the information provided for purposes other than those expressly provided for in this Privacy Policy. We undertake, once again, to protect all customer data and not to make this information available to third parties.

Under applicable legislation, the Customer is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon request by email: geral@ourivesariasantos.com

It is possible to automatically collect certain information about the user's interaction with the services, known as usage data. For this purpose, cookies, pixels and similar technologies are used. This data may include information about the user's navigation on the website in their own account, device information, browser information, information about their network connection, IP address and VPN, among other information related to their interaction.

As is generally known, the Internet is a completely open and exposed network, which means that the user's personal data, certain personal information and some content hosted in the store may circulate on the network without any security conditions, and may even run the risk of being accessed and used by third parties not authorized for this purpose. Due to the impossibility of controlling these external factors that are beyond our control, Ourivesaria Santos is not responsible for this completely improper access and/or use.